Something is going on in the Client Services “World” and it’s not good. It seems like a recent development. I’m talking about basic human communication while either rendering or purchasing services. This negative trend isn’t restricted to any one area of commerce either. Here at Creative Mills, we make it a PRIORITY to excel in Client Services. You wouldn’t believe the amount of time we take in doing the simple things for our clients. . . writing and re-writing emails so there’s no chance of any misunderstanding. Hey, we’re trying to buck the trend ova here! But it’s still happening all around us.
For example, recently we were dealing with a company in the area of lawn maintenance. The front end people kept dropping the ball on scheduling (among other things), and we were getting different stories every time we talked them. . . the usual. Which should be unusual. It took about 4 contentious phone calls to get things right. Accountants should get the numbers right the first time, not after 4 tries. Cable companies who schedule visits from 1 to 3pm should never call at 8:30am and say “We’re here!”
The bottom line is that we’re still fighting the good fight when it comes to Client Services. Standing by our word, being on time, making sure our clients are happy. All of it. Client Services. What’s happening people?